Laudo is an app that scores businesses and places from the people you trust. It is operated by Pirandello Inc., a Delaware corporation doing business as Laudo ("Laudo," "we," "us"). By creating an account or using Laudo you agree to these terms and to our Privacy Policy. If you do not agree, do not use Laudo.
Who can use Laudo
You must be at least 13 years old, or older where the App Store's age rating for your country says so. We ask for your date of birth to check this. Giving a false date of birth is a violation of these terms and grounds for immediate termination.
Laudo is free and open to anyone who meets the age requirement. No invitation is needed.
Your account
You can sign up with an email and password, with Apple, or with Google. You are responsible for your account and everything done with it. Keep your sign-in secure, give accurate information, and keep it up to date. You may not share your account, create an account for another person without their permission, or maintain more than one account.
Your content
You own what you post: visits, review text, photos, asks, replies, lists, notes, community names and descriptions. By posting, you give Laudo a non-exclusive, royalty-free, worldwide license to host, store, display, reproduce and distribute that content inside Laudo, through our service providers, for backup, for analytics and to improve scores, and to promote Laudo. The license ends when you delete the content or your account, except for anonymised data and copies in backups for a limited period.
You are responsible for what you post. Only post photos you took or have the right to use, and only post about places you actually visited.
What you may not do
Post anything illegal, threatening, abusive, defamatory, obscene, hateful or otherwise objectionable.
Harass, bully, stalk or intimidate anyone, on or off Laudo.
Rate a place you have not been to, rate your own business, or rate a place in exchange for payment or anything of value.
Impersonate anyone or misrepresent your affiliation with any person, business or community.
Misrepresent your age.
Use contact matching or invites to reach people who do not want to be reached, or try to get around someone's choice not to be discoverable.
Create communities to deceive, impersonate a real organisation without authority, or evade moderation.
Scrape, copy, resell or redistribute Laudo's content or data, or attempt to reverse-engineer how scores are calculated.
Attempt unauthorised access to any part of Laudo.
Use Laudo for any commercial purpose without our written consent.
Communities
You may create a community. A community you create is open: anyone with its link can join without your approval, and once it reaches a minimum number of members it becomes discoverable to others. You do not own a community, its members or their content. We may rename, merge, restrict or remove any community, for example to combine duplicates or enforce these terms. Communities created and managed by Laudo may be marked as official.
Moderation
We do not tolerate objectionable content or abusive behaviour. Report any visit, photo, ask, reply, community or user from inside the app, or block a user from their profile. We review reports and remove content or terminate accounts promptly after a verified report. Severe or repeated violations lead to permanent removal.
Scores and recommendations
Scores on Laudo are calculated for each person from the visits of the people they are connected to. They are opinions of real people, not facts, and we do not verify them. Use your own judgment. Laudo is not responsible for any experience you have at a business or place based on content in the app.
How scores are calculated is Laudo's confidential property. We do not publish the method and you agree not to attempt to extract or reverse-engineer it.
Deals and paid features
Businesses cannot pay to change a score or to rank higher in search, and they never will be able to. Businesses may offer deals inside Laudo; a deal is always labeled as coming from the business and is kept separate from scores and search results. See the Privacy Policy for how deals are targeted and what businesses can and cannot see.
If we introduce paid features for people or businesses, separate terms and prices will be shown before you are charged.
Suspension and termination
We may suspend or terminate your account, with or without notice, if we believe you have violated these terms or your use of Laudo harms others or the platform. We may also change, suspend or discontinue Laudo at any time, as the law allows. You may delete your account at any time from Settings. What happens to your data in each case is described in the Privacy Policy.
Intellectual property
Laudo, its name, logo, design, code, scoring method and features are owned by Pirandello Inc. Nothing here gives you a right to use our name, logo or trademarks without written permission.
Copyright complaints
If you believe content on Laudo infringes your copyright, email [email protected] with: a description of the work; where the content is in the app; your contact details; a statement that you believe in good faith the use is not authorised; and a statement, under penalty of perjury, that the information is accurate and you are the owner or authorised to act for the owner. We review valid notices and remove infringing content.
No warranties
Laudo is provided "as is" and "as available," without warranties of any kind, express or implied. We do not promise it will be uninterrupted or error-free, or that any content is accurate.
Limitation of liability
To the fullest extent the law allows, Pirandello Inc. is not liable for indirect, incidental, special, consequential or punitive damages arising from your use of Laudo. Our total liability for any claim is limited to the greater of the amount you paid us in the twelve months before the claim or one hundred US dollars.
Indemnification
You agree to defend and hold harmless Pirandello Inc. and its officers, directors and employees from claims, damages and expenses (including reasonable legal fees) arising from your use of Laudo, your content, or your violation of these terms, except where caused by our own negligence or wilful misconduct.
Disputes and arbitration
Informal resolution. Before initiating any formal proceeding, you agree to contact us at [email protected] and allow 30 days for informal resolution.
Arbitration. Except as set out below, any dispute arising from these terms or your use of Laudo will be resolved by binding individual arbitration under the rules of the American Arbitration Association, not in court. Arbitration may be conducted remotely or in writing. You waive any right to a class action or class-wide arbitration. The arbitrator decides the scope and enforceability of this section.
Exceptions. Claims for emergency injunctive relief, intellectual property disputes, and claims that qualify for small claims court may be brought in court.
Costs and venue. Each party bears its own costs unless the arbitrator decides otherwise. Disputes not subject to arbitration are brought exclusively in the state or federal courts of Delaware.
Changes
If we change these terms in a way that matters, we will tell you in the app or by email before the change takes effect. Continuing to use Laudo after that means you accept the new terms.
Governing law
These terms are governed by the laws of the State of Delaware, without regard to its conflict of law rules.